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Customer Support
Customer Service Centre
The Galileo Ghana service centre is staffed by teams of highly skilled professionals trained in the Galileo portfolio of products and services. Their objective is to own, manage and resolve customer queries through the most efficient means possible. The service centre has over 5 dedicated 1st and 2nd line call management staff. Calls are handled through a sophisticated call management system that enables the provision of real time updates on the performance of products and services. The calls are regularly monitored to ensure the call handling method meets defined service standards and to review effectiveness of call handling.
The Customer Service Centre provides telephone support to our customers on a wide range of Galileo and non-Galileo products. The Service Centre is manned by a team of highly skilled professionals, many who come from within the travel industry; this allows them to demonstrate empathy and understanding to our customers
Our ongoing goal is to provide excellent service for Galileo products and services through ownership of issues to resolution.
Quality programs and measures play an important role to ensure that we continue to provide the best possible service to our customers and maintain an awareness of our customer’s needs. These programs are constantly reviewed and are modified when necessary, which allows us to react to changes in the way our customers do business, as well as changes in our corporate environment and in our industry.
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